General

If you are not sure about the understanding of anything mentioned in this document, or anything on this website, we encourage you to ask questions by submitting an Inquiry. At anytime, before and after registration, it is always free to ask for help with respect to these terms and agreements or any rules explained on this site. We strongly advise that you understand everything clearly so that you can take full advantage of our services.

If there are any concerns, disputes, or specific matters that require special attention, please email the details to the SC Manager.

Waiver of Liability

By accepting these Terms and Agreements, you agree to release Strings Connected from all claims for damages arising from any accidents or injury which are caused by or arise from your participation during any Strings Connected teaching method.

Refund Policy

Credit

Refunds are not generally given for credit purchased. Only with approval by SC Management, exceptions can be made under special circumstances. Credit is transferable to another student’s account. All unused credit will remain secure and will not expire as long as the account is active. If an account remains inactive for 1 full year, all unused credit will then expire.

Products

Refunds are given within 5 days of purchase, provided that the product is in resalable condition. Receipts are not necessary from Strings Connected students.

Specific to Teaching Method

Correspondence (Dynamic):

When you submit a C&R request, you should get a response within 24 hours. Credit is not debited from your Account until a response is sent from your teacher.

To cancel a "Correspondence (Dynamic)" C&R request, you can only make an attempt to cancel by contacting your teacher before they respond. There is no guarantee that your request will be cancelled because your teacher may already be working on your request. Because the nature of this teaching method is to provide immediate help, as soon as possible, this request is "active" from the start. A request can be cancelled at the discretion of your teacher, if you are able to contact them before they have responded. Again, there is no guarantee that this will be cancelled.

When you contact your teacher, asking for help with your progress in music, this is considered a C&R request. We recommend that you clearly state, in your communications to your teacher, when it is a C&R request to avoid any misunderstandings. Your teacher will check your SC Account, before responding, and debit your Account accordingly. Your request will be considered a "Correspondence (Dynamic)" C&R request if you do not have an available C&R request from an active "Correspondence (Static)" C&R set in your STM list. This is always checked first. If you do not have enough credit available, you will be informed.

Correspondence (Static):

When you submit a C&R request, you should get a response within 24 hours. Your STM list is not marked until a response is sent from your teacher.

To cancel a "Correspondence (Static)" C&R set, it has to be removed from your STM list before its start date (day 1 of 7). You specify this start date when you add this request to your STM list. Any C&R set that has not yet reached its start date, is considered "pending", and can be removed anytime you wish. When a C&R set has started, it's considered "active", and it can not be removed from your STM list. You are now committed to 1 request each day, for the next 7 days, and then this C&R set will expire from your STM list. You can start these 7 days any day of the week. If you ever need to cancel a "Correspondence (Static)" C&R request, the same terms specified for cancelling a "Correspondence (Dynamic)" C&R request, also apply to the "Correspondence (Static)" C&R requests.

When you contact your teacher, asking for help with your progress in music, this is considered a C&R request. We recommend that you clearly state, in your communications to your teacher, when it is a C&R request to avoid any misunderstandings. Your teacher will check your SC Account, before responding, and mark your STM list, indicating that you have used that day's request. You can only use one "Correspondence (Static)" C&R request per day, so if you want to request a second C&R on the same day, it would be considered a "Correspondence (Dynamic)" C&R request, which means your Account will be debited instead. If you do not have enough credit available, you will be informed. If you do not use a "Correspondence (Static)" C&R request on any one of these seven days, then that day's request will be lost (expired).

Online Sessions (Dynamic):

To cancel an "Online Sessions (Dynamic)" session request, it has to be removed from your STM list 24 hours before the scheduled time, while it is still "pending". Once a request has less than 24 hours until the scheduled time, it becomes "active", and both you and your teacher can not remove an active request; you are committed to this session.

At the time of your session, your teacher will contact you online. If you can not be reached, your teacher will call you. If you still can not be reached, you are considered not available. If you are considered not available for a missed session, this credit will be lost.

If your teacher fails to contact you at the time of your session, your teacher is considered not available. If your teacher is considered not available for a missed session, the value of credit for this session will be returned to your Account. If a session can not proceed due to any technical problems from either your ISP (Internet Service Provider), or your teacher's ISP, then this is considered a no fault missed session, and the value of credit for this session will be returned to your Account (confirmation from the ISP at fault will be required). Any technical problem with your own computer is your responsibility, and you will be considered not available if this results in a missed session. Any technical problem with your teacher's computer is your teacher's responsibility, and your teacher will be considered not available if this results in a missed session.

Online Sessions (Static):

To cancel an "Online Sessions (Static)" session set request, it has to be removed from your STM list 24 hours before the scheduled time of session 1, while the session set is still "pending". Because this option involves 4 consecutive sessions at a time, once the first session becomes "active", the session set also becomes active, and you are now committed to these 4 consecutive sessions. If the session set is active and you need to cancel any remaining sessions (2, 3, or 4), the same terms specified for the "Online Sessions (Dynamic)" sessions also apply to the "Online Sessions (Static)" sessions, with the following exceptions: Because you are committed to an active session set, you will not receive any returned credit to your Account from successfully cancelled sessions or no fault missed sessions. These sessions are still active, so you will be required to schedule a makeup session before the expiry of this session set, or this credit will be lost.

Online Classes:

To cancel an "Online Classes" course, it has to be removed from your STM list before the scheduled time of class 2, while the course is still "pending". This option involves 8 classes per course. Once the second class begins, the course is considered "active", and you are now committed to these 8 classes, unless the course is cancelled. Strings Connected may cancel a course until the scheduled time of class 3. During an active course, if a student is unable to attend a class, the class will continue without that student. If the teacher is unavailable, all students must be notified before the scheduled time of the missed class, and a makeup class will be scheduled.

At Student's Home (Dynamic):

To cancel an "At Student's Home (Dynamic)" lesson request, it has to be removed from your STM list 24 hours before the scheduled time, while it is still "pending". Once a request has less than 24 hours until your scheduled time, it becomes "active", and both you and your teacher can not remove an active request; you are committed to this lesson.

If your teacher does not arrive at your scheduled time, and does not provide notice, your teacher is considered not available. This is a teacher missed lesson, and the value of credit for this lesson will be returned to your Account. If you are considered not available for your scheduled time, this is a student missed lesson, and the value of credit for this lesson will be lost. If your teacher can not commute due to severe weather conditions, then it is considered a no fault missed lesson, and the value of credit for this lesson will be returned to your Account.

At Student's Home (Static):

To cancel an "At Student's Home (Static)" lesson set request, it has to be removed from your STM list 24 hours before the scheduled time of lesson 1, while the lesson set is still "pending". Because this option involves 4 consecutive lessons at a time, once the first lesson becomes "active", the lesson set also becomes active, and you are now committed to these 4 consecutive lessons. If the lesson set is active and you need to cancel any remaining lessons (2, 3, or 4), the same terms specified for the "At Student's Home (Dynamic)" lessons also apply to the "At Student's Home (Static)" lessons, with the following exceptions: Because you are committed to an active lesson set, you will not receive any returned credit to your Account from successfully cancelled lessons or from no fault missed lessons. These lessons are still active, so you will be required to schedule a makeup lesson before the expiry of this lesson set, or this credit will be lost.

At Teacher's Home (Dynamic):

To cancel an "At Teacher's Home (Dynamic)" lesson request, it has to be removed from your STM list 24 hours before the scheduled time, while it is still "pending". Once a request has less than 24 hours until your scheduled time, it becomes "active", and both you and your teacher can not remove an active request; you are committed to this lesson.

You are expected to arrive at the scheduled time of your lesson; this is when your time begins. You may arrive late and proceed with the balance of any time remaining. If you are not available for your scheduled time, this is a student missed lesson, and the value of credit for this lesson will be lost. If your teacher is not available at your scheduled time, this is a teacher missed lesson, and the value of credit for this lesson will be returned to your Account. If you can not commute due to severe weather conditions, then it is considered a no fault missed lesson, and you may schedule a makeup lesson anytime within the next 7 days.

At Teacher's Home (Static):

To cancel an "At Teacher's Home (Static)" lesson set request, it has to be removed from your STM list 24 hours before the scheduled time of lesson 1, while the lesson set is still "pending". Because this option involves 4 consecutive lessons at a time, once the first lesson becomes "active", the lesson set also becomes active, and you are now committed to these 4 consecutive lessons. If the lesson set is active and you need to cancel any remaining lessons (2, 3, or 4), the same terms specified for the "At Teacher's Home (Dynamic)" lessons also apply to the "At Teacher's Home (Static)" lessons, with the following exceptions: Because you are committed to an active lesson set, you will not receive any returned credit to your Account from successfully cancelled lessons. These lessons are still active, so you will be required to schedule a makeup lesson before the expiry of this lesson set, or this credit will be lost.

In A Classroom:

To cancel an "In A Classroom" course that was registered through Strings Connected, it must be removed from your STM list before the scheduled time of class 2. Once the second class begins, the course is considered "active", and you are now committed to these 8 classes, unless the course is cancelled. Strings Connected may cancel a course until the scheduled time of class 3. All 8 classes will proceed as scheduled even with the absence of any attending students. If the teacher is unavailable, all students will be notified before the scheduled time of the missed class, and a makeup class will be scheduled.

If you have registered through any of the cities or towns of Durham, you must follow the procedures specified in their brochures.